Ecommerce & Direct-to-Consumer Brands
AI That Answers Questions, Saves Carts, and Sells—While You Sleep
ChattyAI gives DTC brands 24/7 customer support, cart recovery, and product recommendation—all personalized, all automated.
Running a successful ecommerce brand means delivering instant, seamless customer service across every channel. But most DTC teams are spread thin—fielding repetitive questions, chasing abandoned carts, and missing key sales moments. ChattyAI solves this. It acts as your always-on agent, giving customers fast answers, sending timely nudges, and delivering personalized experiences that drive revenue and retention.
Key Problems Online Brands Face:
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High Support Volume: “Where’s my order?” and “How do I return this?” dominate your inbox. These drain time from your support team.
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Cart Abandonment: Nearly 80% of online carts are never completed. Most go unaddressed.
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Lack of Personalization: Generic follow-ups and static emails miss conversion opportunities.
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Manual Channel Management: Email, SMS, and live chat are managed separately—adding friction.
How ChattyAI Solves It:
1. 24/7 Customer Support
ChattyAI handles order tracking, return requests, sizing FAQs, and delivery status via web, chat, or SMS. Buyers get real-time answers—even at 3am.
2. Cart Recovery Automation
When a shopper abandons their cart, ChattyAI follows up automatically with a personalized message: “Still thinking it over? Here’s 10% off.” That quick nudge boosts sales conversion significantly.
3. Product Recommendations That Sell
ChattyAI learns what customers love. After checkout, it can suggest accessories, bundles, or similar products to increase average order value.
4. Real-Time Return & Order Handling
Customers can reply “Return shoes” or “Where’s my order?”—and ChattyAI processes their request instantly without involving support.
5. Multi-Channel Integration
Whether a shopper messages you on Instagram, your website, or via text, ChattyAI keeps the experience seamless and synced.
Proven Impact:
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69% of consumers prefer chatbots for fast support (source: Smatbot).
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Brands using chatbots see up to 67% increase in ecommerce sales (source: Smatbot).
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Cart recovery automation triples conversion over static email forms (source: Dashly).
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Bots can resolve ~68% of service inquiries, reducing support costs and headcount.
Why DTC Leaders Use ChattyAI:
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Scales instantly across all channels.
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Personalized, brand-aligned messaging at every step.
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Boosts sales while reducing ticket volume.
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Integrates with your ecommerce stack (Shopify, Klaviyo, Gorgias, etc.).
ChattyAI is your 24/7 ecommerce agent that turns customer questions into conversions—and keeps your brand responsive, even when your team is offline.
Convert more, support less. Let ChattyAI grow your store around the clock.
What Our Clients Say
Maya D., Co-Founder, Haven Goods
"Our support inbox was always overloaded, and we were losing sales to abandoned carts we couldn’t follow up on fast enough. ChattyAI fixed both. Now our customers get instant answers, we recover way more carts, and our team has time to focus on strategy instead of chasing tickets. It’s hands down the smartest move we made this year."